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Ostendo comes with a highly functional CRM system as standard. One of the main advantages of our CRM over competing packages is the ability to fully integrate with the rest of the system, which eliminates the large amount of double entry of data which would normally be required when using a standalone CRM system. With the option of including up to 16 additional fields for each call centre record the possibilities for tracking and responding to calls are almost endless. Full training in the CRM system is included as standard when you purchase the Ostendo package from us. 

Ostendo CRM features: Fully integrated into the rest of the system. Ability to easily mail merge all contacts / customers in the system. Ability to link a call to jobs, items, sales orders, assets, purchase orders or invoices. Service Level Agreement (SLA) functionality built into the call centre. View full customer history directly from the call centre. Email calls/required actions to employees from within the call centre. Activity calendar to track salespeople’s activities. Synchronise contact list with Microsoft Outlook contacts.